Dealing With ‘Dns Server Not Responding Issue


The biggest problem companies and individuals face these days is getting an error stating ‘DNS server not responding‘ while trying to connect to a network or load a website. The Domain Name Server (DNS) is actually a server that helps translate a website’s address to enable a browser to connect to it. In simple words, the DNS server acts as a translator between what you want to search and the internet. The browser acts as a mediator and displays the output. Let’s look at a few ways that you can troubleshoot these problems.

Network Connectivity
Whenever you get an error stating DNS server not responding, try connecting another device to the network. This can be either a computer or a Smartphone or a tablet. This will enable you to narrow down the problem and rule out network connectivity as one of the reasons.


Use Another Device

If the network connectivity is not a problem, however the DNS error persists, try opening the same webpage from another device. If the webpage loads on that device, then this could be a problem with the first device.

Power Cycle

If all the above fails at resolving a DNS error, you can try switching off your modem and disconnecting all wires from it completely. Leave it unpowered for 30 seconds, reconnect it back again, and then power up. Once it has powered up, try connecting to the network once again and reload the page you were trying to access.

Alternative Browser

Try using alternative browsers such as Chrome or Firefox. More often, this would solve the DNS error problem. If the issue persists, then it could most likely be an error with the settings on the computer. If the issue does get resolved, you can try troubleshooting your previous browser. There could be an issue with the proxy settings that can be resolved easily as well.

Disable Extra Connections

Windows at times installs extra connections that are not of much use. You should always enable connections that you regularly use. To see all your network connections, type ‘ncpa.cpl’ in the ‘run’ box. This will show you all active and inactive connections. It has been noticed that the most common cause of DNS server errors is the existence of a connection called ‘Microsoft Virtual WiFi Miniport Adapter’. You need to right-click on it and disable it. After waiting for a few minutes, test your connection again and restart your browser. If the problem is still not resolved, you can try the next step.

DNS Flush

There are times when the DNS cache needs to be updated. This can be resolved by manually flushing the cache. Open the command prompt and type ‘cmd’ in the ‘run’ box. In the next black screen, type ‘ipconfig/flushdns’ and press enter. You will have to wait for a few minutes for the command to be processed. Once you get confirmation that it has been completed, restart your computer. Test the connection once again. If the problem persists, proceed to the next step.


Change Your DNS Server

There are various alternative DNS servers that you can manually input. Open the ‘ncpa.cpl’ window again and right-click on the active network connection. Then select properties. Under the networking tab, scroll till you find the ‘Internet Protocol Version 4 (TCP/IPv4)’ field. Click on it and select properties. Click on the ‘use the following DNS server’ option. Enter in the ‘Preferred DNS Server’ field and the same in the ‘Alternate DNS Server’ field. These are open source DNS services. This should resolve the problem.

Contact a technician if all the above fail and you still get the error ‘DNS server not responding’.

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